Terms of Service

These Terms of Service (the "Terms", "Agreement") constitute a legally binding agreement between you ("Customer", "User", "you") and Car Keys Duplication NYC ("Company", "we", "us", "our"), governing your access to and use of our website (www.carkeysduplication.com) and any dispatch or physical mobile locksmith, key duplication, key programming, lock rekeying, or vehicle lockout emergency services we provide.

By browsing our site, filling out a contact, quote, or booking form, calling our dispatch phone numbers, or authorizing our technicians to perform work, you agree to comply with and be bound by these Terms. If you do not accept these Terms in their entirety, you are strictly prohibited from utilizing our site and requesting our services.

To request our mobile services or hire a technician, you must:

• Be at least eighteen (18) years of age or older.
• Possess the legal capacity and authority to enter into a binding contractual agreement.
• Be the absolute registered owner of the vehicle or property for which services are requested, OR be a fully authorized agent of the registered owner (possessing signed, notarized written authorization along with a copy of the owner's valid ID).

You agree that all information you provide to us (including your name, contact phone number, vehicle location, vehicle make/model/year/VIN, and ownership documents) is completely accurate, current, and truthful.

Because locksmith and key duplication services involve granting access to high-value personal property, Car Keys Duplication NYC operates in strict compliance with public safety standards to prevent grand theft auto, unlawful entry, and criminal activity.

If the vehicle registration is locked inside the car, the technician will first unlock the vehicle to retrieve the document. If, upon opening the vehicle, the registration name does not match your photo ID or you cannot present a valid registration, the technician will immediately stop work, secure the vehicle, and charge a standard Service Call / Dispatch Fee as outlined in Section 5. We also reserve the right to report suspicious lock or key requests to local law enforcement.

We operate entirely as a mobile locksmith service. This means our technicians drive fully stocked, self-contained workshop vehicles directly to your requested location across Brooklyn, Queens, Manhattan, the Bronx, and Staten Island.

• Service Call / Dispatch Fee: A base dispatch fee (varying depending on the borough, traffic conditions, time of day, and weather) is charged to cover transit, gas, and the technician's time to travel to your exact GPS coordinates. This dispatch fee is earned once our technician is en route.
• Service Estimates vs. Final Price: Quotes provided over the phone, email, or chat are initial estimates based entirely on the information provided by the customer. The final cost of service is calculated on-site by our technician after evaluating the condition of your vehicle's lock cylinders, ignition switch, on-board computer module (ECU/immobilizer), and security system.
• Additional On-site Complexities: If a vehicle has a damaged lock cylinder, aftermarket alarm systems, corrupted computer modules, or a pre-existing broken key inside the cylinder, extra labor fees may apply. The technician will present a finalized written or verbal quote on-site before commencing any work.

Because we dispatch mobile technicians immediately to ensure prompt roadside response, cancellation fees apply to protect our overhead and team schedule:

• Grace Window: You may cancel your booking request without penalty within ten (10) minutes of initial dispatch confirmation by calling our dispatch center directly.
• Late Cancellations: If you cancel your request more than 10 minutes after confirmation, or if you cancel after the technician has already arrived at your location, you agree to pay the standard Service Call / Dispatch Fee (starting at $49) to cover travel overhead.
• Failed Verification Cancellations: If the technician arrives and you are unable to provide the mandatory government ID and vehicle ownership/registration documentation, or if you refuse to show them, the job will be cancelled, and you will be held liable for the standard Service Call/Dispatch Fee.

All billing charges and invoice sums are due immediately upon the completion of locksmith services.

• Accepted Payment Methods: We accept major credit cards (Visa, MasterCard, American Express, Discover), secure debit cards, cash, and authorized digital mobile payments. We do not accept personal checks.
• Payment Security: Credit card transactions are processed securely through licensed, PCI-DSS compliant point-of-sale systems. We do not store cardholder credentials on our systems or share them with unauthorized parties.
• Unpaid Invoices & Refusal of Payment: If a customer refuses to pay upon service completion, or if a credit card transaction is declined and alternative payment cannot be provided immediately, the customer agrees that we reserve the right to retain possession of any newly cut/programmed keys or fobs until payment is cleared in full. Unpaid balances will be sent to collections, and we reserve all legal rights to file mechanic's liens or civil claims to recover costs.

Vehicle lockouts, transponder programming, and key extractions are technical procedures that require interacting with delicate mechanical parts, automotive electronics, and weathered components.

• Pre-Existing Conditions: We are not responsible for any damage caused by pre-existing conditions of your vehicle. This includes worn door linkages, rusted lock cylinders, brittle door trim, failing ignition switches, already damaged wiring, or corrupted vehicle computer modules (ECUs/BCMs/immobilizers).
• Lockout Procedures: In emergency lockouts, we utilize professional tools (e.g., air wedges, lock picks, reach tools). While our technicians use extreme care, minor cosmetic paint scuffs, weatherstripping compression, or lock cylinder scratches can occur, especially on older or previously damaged doors. By requesting service, you waive any liability against the Company for minor wear-and-tear or cosmetic anomalies occurring during emergency access.
• Limitation of Liability: To the absolute maximum extent permitted by New York State law, the total collective liability of Car Keys Duplication NYC, its directors, officers, employees, contractors, and affiliates for any claims, damages, losses, or expenses arising from our services is strictly limited to the actual dollar amount paid by you to us for the specific service call in question. We shall not be liable for any indirect, incidental, special, exemplary, or consequential damages, including but not limited to loss of business, alternate transportation expenses, towing charges, or lost wages.

We take pride in our workmanship. We stand behind our keys and fobs with a standard 90-day limited functional warranty starting from the service date.

What is Covered: If a key blade we cut fails to turn, or a transponder chip/fob remote we provided and programmed stops communicating with your vehicle due to normal wear and tear or manufacturing defect, we will repair, reprogram, or replace it free of charge.

You agree to indemnify, defend, and hold harmless Car Keys Duplication NYC, its parent company, directors, officers, employees, independent contractors, and agents from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

• Your breach of this Agreement, or any violation of local, state, or federal laws.
• Your request for locksmith services, lockout entry, or key programming for any vehicle or property that you do not own or are not fully authorized to access.
• Any disputes regarding the true legal ownership or possession of the vehicle or property being serviced.

These Terms of Service and any service dispute or claim arising out of or related to our website or mobile locksmith actions shall be governed by, construed, and enforced in accordance with the laws of the State of New York, without regard to conflict of law principles.

Any legal action, lawsuit, arbitration, or proceeding arising under or in relation to this Agreement shall be brought exclusively in the state or federal courts located in the City of New York (Queens County or Richmond County, depending on headquarters operations). You and the Company explicitly consent to the personal jurisdiction and venue of these courts.

If you have any questions or require clarification regarding these Terms of Service, please contact us prior to authorizing service: